Questions & Answers
av77 FAQ — Frequently Asked Questions
Deposits, withdrawals, account registration, KYC verification — all the questions Myanmar players ask most often are clearly answered on this page.
This FAQ page is here to answer common questions players run into at av77. It covers deposits, withdrawals, KYC verification, and account management — all with complete answers. If you can't find what you're looking for here, you can reach our 24/7 Myanmar-language Live Chat at any time. All information provided here is in line with our Terms and Conditions and is put together with players' interests in mind.
How to Withdraw
Yes. When withdrawing at av77, the name registered on your account must match the name on your payment wallet. Whether you use KBZPay, Wave Money, AYA Pay, or CB Pay, the wallet must be owned by you personally and match the name on your registered account. You cannot withdraw to someone else's wallet. This policy is in place to protect your funds and to support fair and secure play.
The minimum withdrawal amount at av77 is 10,000 Ks. Amounts below this will not be processed. After submitting a withdrawal request, funds normally arrive within 1 hour. Please note that larger withdrawals may require additional KYC verification.
If it has been over 1 hour since your withdrawal request and you still haven't received your funds, contact our 24/7 support team immediately via Live Chat. Please provide your transaction details — the time of the request, the amount, and the payment method. Our team will assist you in Myanmar. If we need to follow up with the payment platform, we can handle that on your behalf.
Yes. av77's withdrawal service runs 24 hours a day, 7 days a week. We aim to complete withdrawals within 1 hour regardless of when you submit your request. Transfers via digital wallets like KBZPay and Wave Money are less likely to be delayed by bank holidays, so you can receive your funds quickly even on evenings or weekends.
Account Verification (KYC)
At av77, KYC verification may be required for large withdrawal amounts or if activity that warrants a closer look is detected under our policy. It is not required for regular play. Once KYC is complete, your withdrawals will process smoothly — this is how we protect your funds and account.
If your KYC is rejected, read the reason given carefully. Common reasons include unclear photos, submitting the wrong document, or a name mismatch. You can resubmit with clear, correct photos, and you can ask our Live Chat support team to guide you through it.
av77 protects players' personal information with SSL encryption and will never sell or share it with third parties in any way. Documents submitted for KYC are stored securely in accordance with our Privacy Policy.
KYC (Know Your Customer) is a standard practice used in financial systems worldwide to prevent fraud, account theft, and money laundering. It directly protects your funds and account, so it benefits both players and the platform.
They must match. The name registered on your av77 account must match the owner name on your KBZPay, Wave Money, AYA Pay, or CB Pay wallet for withdrawals to go through smoothly. A mismatch can cause issues at the KYC verification stage and may delay your withdrawal.
Account Registration and Login
At av77, your username must be clear and unique. A strong password should contain a mix of uppercase and lowercase letters and numbers, and be at least 8 characters long. Avoid easy-to-guess passwords like your birthday or your name. Create as strong a password as you can and never share it with anyone. Store your password only on your own device.
Reasons you may not be able to log in include entering the wrong Username/Password, having Caps Lock on, a weak network connection, or Browser Cache issues. Clear your Browser Cache and try again. If the problem persists, contact our support team via 24/7 Live Chat — also try logging in with a better network connection.
If you forget your password, go to the av77 Login page, click 'Forgot Password', and request a reset using your registered phone number or email. If you run into any issues during the process, our 24/7 Live Chat support can help. Remember that the Security OTP will only be sent to your registered phone number.
To register an account at av77, you will need your name, phone number, and payment wallet details. Only players aged 21 and above may open an account. Registering with accurate information is important for smooth withdrawals and will also help with KYC verification. Note that registering with an incorrect name may cause problems when withdrawing.
If you need to update your personal information later, you can request this through av77's 24/7 Live Chat support. For changes to key details such as your name, you may need to provide KYC documentation. Some details like your phone number and contact information can be edited directly in your Profile, so check with the support team for guidance.
No, you may not. Each player is allowed only one account at av77. Creating duplicate accounts violates our Terms and Conditions and may result in bonuses being blocked or your account being suspended. If you have trouble logging into your existing account, please contact support.
How to Deposit
av77 does not charge any additional fees for deposits. The amount you deposit goes directly into your av77 account. However, payment platforms such as KBZPay and Wave Money may charge their own transfer fees — you can check those rates on their respective websites.
Regardless of the payment method, the minimum deposit at av77 is 3,000 Ks. This applies to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. Please note that deposits below this amount cannot be processed.
You can deposit at av77 using KBZPay, Wave Money, AYA Pay, CB Pay, and direct bank transfer. All of these are widely used payment methods in Myanmar and allow fast, smooth deposits. Bank transfers can be made from banks including KBZ Bank, AYA Bank, and CB Bank.
To deposit via Wave Money, make sure you have a Wave Money account (registered with your phone number) and sufficient balance. Get the av77 Wave Money deposit account number from the Payment page, then transfer the exact amount (minimum 3,000 Ks). Save a screenshot of the transaction — if the deposit does not appear, you can send it to our support team for assistance.
If your deposit has not appeared in your av77 account after more than 30 minutes, take your transfer record (transaction screenshot or Transaction ID) and send it to our Live Chat to request help. Our Myanmar-language support team will check the deposit and resolve it immediately.
We're here to help
If you can't find the answer you're looking for in this FAQ, you can reach us via av77's Myanmar-language 24/7 Live Chat or at [email protected]. We're ready to help resolve any issue right away.
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